Return and Refund Policy

Thank you for shopping at vprada.com. We are committed to providing you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

1.1 Eligibility for Returns

  • Items must be returned within 7 days of the delivery date.
  • To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging, with all tags and labels attached.
  • For your return to be processed, you must provide an unboxing video showing the condition of the item when it was received.

1.2 Return Process

  • To initiate a return, please contact our customer service team at bnfashionjaipur@gmail.com or 6377233530 with your order number, the unboxing video, and the reason for the return.
  • Once your return is approved, you will receive a return authorization number and instructions on how to return your item(s).

1.3 Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or incorrect upon delivery.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

2. Refunds

2.1 Refund Process

  • Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

2.2 Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then, contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at bnfashionjaipur@gmail.com.

3. Exchanges

3.1 Exchange Policy

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at bnfashionjaipur@gmail.com.

4. Unboxing Video Requirement

  • To process a return or claim a refund for a damaged or defective item, an unboxing video is required. This video should clearly show the package being opened and the item’s condition upon delivery.

5. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

  • Email: bnfashionjaipur@gmail.com
  • Phone: 6377233530
  • Address: B3 dada gurudev nagar near pardaya hospital sanganer jaipur 302029